What to do if Pultio cannot find your TV

If your television does not appear in Pultio, check whether it is reachable on your home network. Your phone and TV must be able to exchange data for discovery to work.

Are the phone and TV on the same network?

Check the connection in both devices’ settings. Pultio needs the same local Wi-Fi network. A guest network can isolate devices even when they use the same router.

Is local network access allowed?

Check the app’s permissions in your phone settings. Pultio needs to find and communicate with devices on the local network. Permission names vary by phone operating system.

If you use a VPN, check that it allows access to your home network. You can temporarily disconnect it and repeat the search as a test.

Is the TV platform compatible?

Pultio is designed for compatible Android TV and Google TV devices. Compatibility depends on the available pairing services, not just the manufacturer’s name. Separate apps for Samsung TV and Apple TV are listed in our collection.

Try entering the IP address manually

Find the TV’s local IP address in its network settings and enter it in Pultio. This bypasses automatic discovery, but does not remove compatibility restrictions or network isolation.

Connected, but a button does not work?

Some TV models and apps do not support every command. For text entry, first open a compatible text field. The power command is not guaranteed to wake every device.

If the problem persists, email support@gbapps.company. Include the TV model, its system version, your phone model and Pultio version. Do not send Wi-Fi passwords or other secrets.

These recommendations are based on the Pultio compatibility and connection description on Google Play.