Privacy Policy

1. Scope and contact​

This policy covers smarttvremote.app, support enquiries and GBApps mobile remote-control applications that link to this policy in the app or store listing (collectively, the “Services”). These may include Pultio, Smart Remote and other applications for compatible TVs and media devices. It does not automatically cover every similarly named product or another developer’s applications.

Service operator: GBApps, Ukraine. Privacy contact: support@gbapps.company.

Features and data processing depend on the application, platform and version. The descriptions below apply only to features available in the Service you use. An application-specific notice supplements this policy and explains that application’s processing; where processing descriptions differ, the more specific notice applies to that application. Third-party stores, TVs and their services have their own terms.

2. Data processed​

When you load the website, the web server and delivery infrastructure receive technical information: IP address, request date and time, requested URL, browser and device information, referring page where supplied by your browser, and response status. Access and error logs may record this information.

If you email us, we receive your email address, message and attachments. Do not send passwords, payment details, TV pairing codes or information unnecessary for your enquiry.

The website has no registration or payment form. The demonstration remote is an illustration and does not connect to a television. The website does not request local network access to control devices.

3. Remote-control application data and permissions​

To discover a TV, pair and send commands, an application processes information about the selected device and connection: local IP address, device name, supported protocol and features, and a pairing code, key or token where required by the device. When you use a keyboard feature, the text you enter is sent to the selected TV or media device. Only send commands and text to devices you are authorised to control.

Applications with saved devices, preferences or input history retain that information for reconnection and convenient use. Use the particular application or operating system controls to clear history, remove saved devices or reset data. Do not save passwords or sensitive information in input history. These features do not by themselves mean that input history or pairing keys are sent to GBApps servers.

Depending on platform and connection method, local network, Wi-Fi or nearby-device permissions may be needed. The requested permission and its purpose should be explained in the application or system prompt. You can manage permissions in phone settings; refusal or withdrawal may disable the associated feature. A system permission is not consent to advertising or unrelated analytics.

Local processing for TV control is distinct from sending data to a developer or SDK provider. This general policy does not mean that every application uses advertising, analytics, crash reporting, accounts or a GBApps server, and does not promise that every version lacks those features. If an application transmits diagnostics, usage events, identifiers or other information to external services, its supplementary notice must identify the actual data categories, purposes, recipients, retention and available controls before that processing begins. Legally required consent is requested separately.

4. Purposes and legal bases​

Website data is used to deliver pages, diagnose errors, maintain security and prevent abuse. Device and connection data supports discovery, pairing and commands you select; saved preferences support repeated use of features. Support correspondence is used to answer and resolve your enquiry.

Where the GDPR or similar legislation applies, the bases are our legitimate interest in operating and securing the website, steps at your request before or in performance of a contract, compliance with legal obligations and, where required, your consent to optional processing. Legitimate interests do not override your rights and freedoms.

5. Purchases and app stores​

This section applies only to Services offering paid features or subscriptions. For purchases through App Store or Google Play, the store processes payment under its own rules. Purchase or subscription status information is used to provide and restore paid access to the extent implemented in the particular application. Do not send full payment card details to support.

The store, operating system, TV manufacturer and TV applications may process data independently. Text and commands you send to a TV may be processed by its software under the relevant providers’ policies. This policy does not govern their independent processing.

6. Cookies, preferences and Google Tag Manager​

The website uses Google Tag Manager, container ID GTM-TH8C2LS9. Loading the container causes your browser to contact Google infrastructure and transmit technical information, including your IP address and request parameters. Tag Manager manages tags; the specific tags, cookies and events depend on the published container configuration.

Your browser may store interface preferences such as the selected theme. You can manage cookies and local storage in your browser settings; deleting or blocking them may reset website preferences.

Where analytics or advertising technologies require prior consent, they must only be enabled after that consent is obtained. Reading this policy, scrolling or continuing to browse does not itself provide that consent. Information about Google processing is available at https://policies.google.com/privacy.

7. Recipients and external websites​

Hosting, delivery infrastructure, email and technical support providers may process technical data and correspondence as necessary to provide their services. Data may also be disclosed to comply with lawful requests, protect rights or investigate abuse where a legal basis exists.

Google Play, App Store and other linked websites operate independently under their own policies. We do not determine their data processing. Providers may process information in other countries; safeguards required by applicable law for international transfers must be observed.

8. Retention and security​

Retention depends on purpose: technical logs support operation and security, while correspondence supports your enquiry and related follow-up. Data should be deleted or anonymised when no longer needed, except where retention is required by law, for disputes or to protect legal rights. Contact us for retention information about your data.

Data stored only in an application remains until you delete it or reset the relevant feature. Uninstalling usually removes local application data, but backups and data on the TV may remain under operating system and device rules. To end access fully, revoke pairing on the TV as well where necessary. Uninstalling does not automatically delete support correspondence, store records or other information lawfully held separately.

We apply proportionate organisational and technical safeguards. No transmission or storage method guarantees absolute security. This does not limit statutory data security or incident notification obligations.

9. Your rights​

Depending on applicable law, you may request access, correction, deletion, restriction or portability, or object to processing, including processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting the lawfulness of earlier processing.

Email support@gbapps.company and identify the application, platform and version for application enquiries, or the visit or correspondence concerned. We may request proportionate identity verification and will respond within the legally required period. Not every right applies in every situation; mandatory retention and the rights of others may limit a request. You may also complain to a competent data protection authority.

10. Children​

The website is intended for a general audience and is not directed at collecting children’s personal data. If you believe a child has supplied data without necessary permission, contact us so we can investigate and take action required by law.

11. Policy updates​

The current version appears on this page with its update date. Material changes receive additional notice where required by law. Updating this text does not replace fresh consent where needed or authorise incompatible use of previously collected data.